SHIPPING & RETURNS
We ship via UPS and USPS depending on the item. All items are shipped ground, fully insured.
If anything in your package arrives broken, please do the following:
- Save all of the packaging including the outside carton.
- Email: firstname.lastname@example.org or call us at 207-751-9107
- Please notify us within 7 days of receipt of the damaged item.
RETURN & EXCHANGE POLICY
Return Policy for online purchases:
Due to the handcrafted nature of the items sold, some variations may occur.
If you are not satisfied, please package your purchase carefully, enclose a copy of your order receipt and send it fully insured within two weeks for a refund.
Online purchase returns between two to four weeks will be given store credit for purchases which may be used towards purchases online or in our store.
Shipping on returned merchandise is non-refundable. We recommend insuring items over $50. Please ship items in appropriate packaging to avoid damage.
Items returned for exchange:
If you would like to exchange an item purchased on our website you may do so within 30 days after purchase. Shipping charges will be applicable for the exchange. Special order and final sale items are not eligible for exchange.
Exchange Policy for in-store purchases:
All returns must be accompanied by an original receipt or gift receipt.
Within 30 days customers may return items for exchange or store credit only.
We do not issue refunds on in store purchases.
All sale items and custom orders are final sales.
Only items in perfect, original condition can be accepted for exchange.